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Product Return

We value your satisfaction and want you to have the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible. Please take a moment to review our return policy below:

1. Eligibility for Returns:

  • You may initiate a return within 14 days from the date of delivery.

  • The item must be in its original condition, unused, and with all original tags and packaging.

2. Non-Returnable Items:

  • Personalized or custom-made items.

  • Items that have been used or show signs of wear and tear.

  • Products that are marked as "Final Sale."

3. Return Process:

  • Contact our customer support team to initiate a return.

  • Provide your order number, item details, and reason for return.

  • Our team will provide you with a return instructions on how to proceed.

4. Packaging and Shipping:

  • Pack the item securely in its original packaging, including all accessories and documentation.

  • Ship the item to the address provided by our customer support team.

  • You are responsible for the return shipping costs unless the return is due to our error.

5. Inspection and Refund:

  • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

  • Once approved, we will process your refund to the original payment method used during purchase.

  • Refunds typically take 7 business days to be reflected in your account.

6. Exchanges:

  • If you need a different size, color, or product, you can initiate a return and place a new order.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support immediately for assistance.

Please note that our return policy may be subject to change. We recommend checking our website for the most up-to-date information before initiating a return.

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure your satisfaction with every purchase!

Thank you for choosing online Shop.

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